Email & the Internet

BCS IT User Level 1 Courseware

Course Outline

THE INTERNET - CONCEPTS / TERMS

• World Wide Web (WWW) vs. the Internet
• Web Address or URL (Uniform Resource Locator).
• Hyperlink
• ISP (Internet Service Provider)
• Web sites and URLs
• What is a web browser?
• What is a search engine?
• Really Simple Syndication (RSS) feeds
• Podcasts

SECURITY ISSUES

• Protected sites
• Digital certificates
• Encryption
• Secure web sites and https.
• Internet security & password logons
• Risks associated with online activity
• Parental control options
• Viruses
• Virus checkers
• Malware
• Spyware
• Worms
• Trojans
• Spam
• Fraud
• Firewall
• Pop-Up blocking
• Turning off pop-up blocking
• Internet cache
• Emptying the cache and deleting temporary Internet files.
• Cookies
• Information Bar
• 'SmartScreen Filter' protection against Phishing web sites
• Enabling SmartScreen Filter protection
• Parental Filtering
• Windows Update

BASIC BROWSING

• Opening the Microsoft Internet Explorer
• The Microsoft Internet Explorer icons
• Closing the Microsoft Internet Explorer
• What is a web site "Home Page"?
• Setting a home (i.e. opening) page
• Displaying a specific web page
• Forcing a web page to display within a new window.
• Forcing a Web page to display within a new tab
• Switching between tabs
• Quick Tabs
• Tab List
• Closing a tab
• Stopping a page downloading (once it has started downloading)
• What is web page refreshing?
• Refreshing a page download
• Displaying help information

ADJUSTING SETTINGS

• Hiding or displaying toolbars within the Microsoft Internet Explorer.
• Setting Microsoft Internet Explorer to not display images
• Setting Microsoft Internet Explorer to display images
• Using the browser address bar to revisit URLs
• Viewing the history trail
• Deleting the browsing history

ACCESSING WEB PAGES

• Navigating through Web sites
• Going directly to a Web page
• Activating an Internet link
• Using the Back and Forward button
• Visiting the Home Page

USING FAVOURITES

• What is a favourite (bookmark)?
• Adding a Web page to your favourites list.
• Adding a web site to the Favourites Bar
• Opening a favourite
• Deleting a favourite

ORGANISING FAVOURITES

• Creating a new folder within your favourites.
• Adding a web page to a particular Favourites folder
• Renaming a favourite
• Deleting a Favourite
• Deleting a favourites folder

SEARCHING THE WEB

• Search Engine Web sites
• Using keywords and phrases
• Don't use a single search word!
• Searching using specific words
• Searching using an exact phrase
• Searching by excluding a word(s)
• Searching by date
• Searching by file format
• Online encyclopaedias
• Online dictionaries

FORMS

• Completing a web based form

FEEDS

• What are feeds?
• Viewing Web pages containing feeds
• Subscribing to feeds
• Viewing subscribed feeds
• Un-subscribing from Feeds

SAVING FILES

• Copying a web image from a web page to a document
• Saving a picture within a web page to your hard disk
• Copying a web address from a web page to a document
• Saving a web page to a specific location on your disk
• Downloading files from a web page to a document.

PRINTING ISSUES

• Previewing a web page before printing
• Setting up your page using Microsoft Internet Explorer
• Changing your web page margins
• Printing a web page.
• Printing selected text on a web page

ELECTRONIC COMMUNICATION - CONCEPTS / TERMS

• Electronic mail (e-mail).
• The structure of an email address
• The advantages of using email
• The difference between the To, Copy (Cc), Blind copy (Bcc) fields
• What is Netiquette?
• Issues when sending file attachments
• SMS (Short Message Service)
• Voice over Internet Protocol (VoIP)
• Benefits of VoIP
• Instant messaging (IM)
• Benefits of IM
• Online (virtual) communities
• Social networking websites
• Internet forums (message boards / discussion boards)
• Chat rooms
• Online computer games

SECURITY CONSIDERATIONS

• What is Spam?
• Take care when dealing with unsolicited mail!
• Phishing
• Digital signatures

A FIRST LOOK AT OUTLOOK

• Starting Outlook using the Start menu
• The Microsoft Outlook Screen
• The Microsoft Outlook Navigation Pane
• The Microsoft Outlook Standard Toolbar
• Closing Outlook
• Opening the Inbox folder
• The Inbox Screen
• Selecting a message
• Message Status Icons
• Checking for new messages
• Reading a message
• Printing a message
• Deleting a message
• Switching between open Message windows
• Closing a Message Window
• Removing an Inbox heading
• Adding an Inbox heading
• Displaying or hiding a toolbar
• What is the Microsoft Office Assistant?
• Displaying the Office Assistant
• Hiding the Office Assistant
• "What is this" Help

E-MAIL MANAGEMENT - ORGANISING YOUR EMAILS

• How to manage your emails
• Searching for a message
• Searching for a message by sender, subject or content
• Creating a new mail folder
• Moving a message to a different folder
• Deleting a mail folder.
• Sorting the contents of the Inbox
• Deleting a message
• Opening the Deleted Items Folder
• Restoring a message from the Deleted Items Folder
• Emptying the Deleted Items Folder
• Automatically empty the Deleted Items Folder when you exit Outlook

USING ADDRESS BOOKS

• What is an address book?
• Managing your emails
• Creating a new address book distribution list
• Adding an email address to a distribution list
• Adding a contact to a distribution list.
• Removing an email address from a distribution list
• Adding the sender of a message to your address book

READING A MESSAGE

• Flagging a message
• Removing a flag mark from a mail message
• Marking a message as unread.
• Marking a message as read.
• Identifying an e-mail as read or unread
• Opening an attached file
• Saving a file attached to a message

REPLYING TO A MESSAGE

• Replying to the sender of a message
• Replying to the sender and all recipients of a message
• Setting message reply options so that the original message is inserted, or not inserted

SENDING A MESSAGE

• Opening the Inbox folder
• Creating a new message
• Addressing an Email
• Sending a copy of a message to another address
• What is a blind carbon copy?
• Sending a copy of a message to another address using blind carbon copy
• Setting the message subject
• Spell checking your message
• Inserting a file attachment into a message
• Removing a file attachment
• Saving an e-mail draft copy.
• Opening the Message Options dialog box
• Setting message importance
• Setting message sensitivity
• Sending the message
• Replying to a message sent to a distribution list
• Forwarding a message

COPYING, MOVING AND DELETING

• Copying text to the Clipboard from a message
• Pasting text from the Clipboard into a message
• Copying text from one message to another
• Cutting text to the Clipboard from a message
• Moving text from one message to another
• Copying text from another application into a message
• Deleting text in a message
• Deleting an attached file from a message

PREPARING TO PRINT

• Printing options
• Previewing a message prior to printing
• Choosing what to print